We operate a complaints procedure in line with existing NHS guidelines.|
If at any time the service you receive from us falls below your expectations, please phone, in the first instance, the pharmacist on duty.
If this does not resolve your issue, then please ask to speak to the Pharmacy Manager, Barbara Ashford, who will try to resolve your complaint.
If we are unable to resolve your complaint over the phone, then please write to us at Universal Pharmacy at the following postal address:
Universal Pharmacy Ltd Units 2 & 3
We aim to acknowledge your complaint within 3 working days and aim to respond to your complaint within 10 working days.
If, after following the above procedure, we are still unable to resolve your complaint to your satisfaction, then you may write to the Norfolk Primary Care Trust at the following postal address:
Old Chapel Way
Broadland Business Park
Thorpe St Andrew
You may also contact us via the following email: email@example.com.