Terms and conditions Universal Pharmacy Ltd

By purchasing from (or using) this website you are deemed to have accepted and agreed to be bound by the 'Terms and Conditions' as set out here. Please read each section carefully.
The greatest care has been taken in the development of and its content. However no warranty of any kind is given or implied, except that there has been no wilful negligence. To the greatest extent permissible in law, , associated parties, their directors and employees shall not be liable for any loss or claim arising directly or indirectly from the use of this website, except in the case of the wilful negligence of the company, its directors or employees.

The term 'we' is used here to denote , and associated parties.

We have taken all reasonable efforts on the accuracy of product information on this site but make no warranties or representations of any kind on the accuracy of such information. Information on this site must not be relied upon. For advice on medication speak to a pharmacist or general practitioner.

We cannot be responsible for any losses arising from the use or inability to use the website, or resulting from unauthorised access to, or alteration of your transmissions or data in circumstances which are beyond our control.

We cannot be responsible for any loss of profits, wasted expenditure, corruption or destruction of data, or any other loss which does not directly result from a wilful error on our part.

We make no promise that the website will be uninterrupted or entirely error-free. Because of the nature of the Internet, this shopping online service is provided on an "as is" and an "as available" basis. You will be held responsible if you breach these terms and conditions of use, and will reimburse us for any loss that may arise due to wilful misuse
This does not affect your statutory rights as a consumer.

Buying from

The information available at the www. website is not a substitute for Professional Medical Advice. Please consult your Doctor, Pharmacist or other Healthcare Professional if you are unsure about the use of any medication, or the use of any information on this website. Always read the label and inserts of any product purchased.

Products displayed on this website can be ordered ONLINE ONLY.

On placing an order, you will receive an email stating that the order has been 'processed', 'declined' or 'cancelled'. This preliminary email does not guarantee delivery of the goods. Goods are only confirmed as shipped when you receive a 'completed' email, meaning your order has been dispatched.

How and Where we deliver
We mainly deliver within the UK and Ireland. In some circumstances if for any reason the shipping has been calculated inaccurately due to reasons of location or anything outside our control, we will inform you and propose a solution. Once received, your order is put together by our dedicated staff, and where appropriate, by our pharmacists who are members of the Royal Pharmaceutical Society of Great Britain. Orders are generally dispatched by Royal Mail or by Courier. Royal Mail recorded or Couriers will require a signature, and will deliver between 9am and 5pm on weekdays only.

Please specify an address where someone will be able to sign for your goods between these hours. We reserve the right to change postal methods if circumstances require it. Occasionally your order will be sent in multiple dispatches (e.g. due to stock levels, difficult to package goods, etc.). Every effort will be made to deliver within the time stated. However, we accept no liability for any loss caused to you by late delivery. If the goods are not delivery is not delivered on time, please contact us by phone Tel:01760 336774 or email.

We will ensure that you receive your order as quickly as possible. This does not affect your statutory rights as a consumer. We offer a free delivery service on all UK bound orders above £50 which weigh less than 1kg. If your order weight exceeds 1kg, you would be charged for the excess.

Delivery charges are calculated based on the actual weight (or volumetric weight) of individual items ordered and the delivery address the items are being sent to.

We cannot guarantee delivery timescales due to third-party delay. In general orders sent within the UK arrive within 1-2 working days of being dispatched.
Should you require large quantities of a particular line, please contact us for availability, tailored pricing and delivery charges.

Methods of Payment
All prices are in pounds sterling (£UK).
Ordering from within the UK, all major Credit Cards and Debit Cards are acceptable.
Payment is normally debited from your account within 48 hours of your order.
Goods will only be released on cleared funds.

Returns Policy
We have a total satisfaction guarantee policy. If for any reason you are not happy with a product please let us know within 3 days of its arrival by phone. Goods must be returned within 7 days of its arrival in their original packaging and have not been tampered with in any way. A handling and management charge of 10% will be deducted from the value of returns.

The handling and management charge will be waived if the products have been sent in error or are faulty. Please pack securely and also insert a note for reason of return and post to the following return address:

Universal Pharmacy
Units 2 & 3, Beacon House
Turbine Way

Complaints Procedure

We operate a complaints procedure in line with the NHS system for dealing with complaints.
If at any time the service you receive from us falls below your expectations, please talk in the first instance to the pharmacist on duty.

If this does not resolve your problem ask to speak to the Pharmacy Manager, Barbara Ashford, who will try to resolve your complaint.
If we are unable to resolve your complaint verbally, then please write to us at Universal Pharmacy.

Complaints Manager
Universal Pharmacy Ltd
Units 2 & 3, Beacon House Turbine Way

We will acknowledge your complaint within 3 working days and aim to reply within 10 working days.
If we are unable to resolve your complaint to your satisfaction, then you may write to the PCT at

Lakeside 400
Thorpe St Andrew

Copyright, trademarks and Data Protection

All rights in the designs and information are protected by copyright, trademarks and other intellectual property rights.
You may view, copy and print portions of our website for the sole purpose of placing an order. The materials on the website may not be used for any other purpose.

We will use the information which you provide and the record of items you buy to constantly monitor and improve the service we offer. Any such use will be in accordance with our Privacy Statement.

Links to other Websites

The website may contain links to other websites which are not controlled or maintained by us. These links are provided for your convenience only. We are not responsible or liable for the content of those sites.


We may change or withdraw any part of our website, or may refuse you access to the website at any time if we consider it necessary.

If any of these terms and conditions are held to be invalid, then the validity of the remaining provisions shall not be affected.
These terms are governed by the laws of England and any disputes will be decided only by the courts of England.
We reserve the right to modify our Terms & conditions subject to current laws.

Useful Websites

General Pharmaceutical Council